Refund policy
Last updated: October 28, 2026
Overview
This Return and Refund Policy applies to purchases made through Mervald at mervald.com. Mervald is operated by NORFELD COMPANY LLC, a United States limited liability company. We do not require customers to physically return products, including when a refund is approved. This policy applies to orders shipped to customers in the United States.
30-Day Refund Request Period
You may request a refund within 30 calendar days from the date your order is delivered. To submit a request, email support@mervald.com within this period and include your order number, a description of the issue, and a photograph of the product where applicable. We may request reasonable additional information to assess your claim.
Eligibility for Refunds
Refund requests may be approved when a product arrives damaged, when you receive an incorrect item, when an order is not delivered after the maximum stated delivery period, or when you report dissatisfaction with the product within 30 calendar days of delivery and provide a photograph of the product.
Orders ordinarily require 2 to 4 business days for processing and an additional 7 to 12 business days for delivery after shipment. If an order has not arrived after the maximum stated processing and delivery periods, contact support@mervald.com so we can investigate and evaluate a refund request. For undelivered orders, the 30-day period measured from delivery does not apply because delivery has not occurred.
Refund eligibility is subject to review of the information provided and applicable law. Nothing in this policy limits rights or remedies that cannot lawfully be waived.
Non-Refundable Items
Customized or personalized products are not eligible for discretionary refunds. This exclusion does not affect any non-waivable legal rights or remedies for damaged, incorrect, or undelivered goods.
No Physical Returns Required
Mervald does not accept physical product returns and does not require customers to send products back to us or our suppliers. If your refund request is approved, you may keep the product or discard it safely and in accordance with applicable disposal rules. You will not need to ship the product anywhere to receive an approved refund.
Refund Review and Payment
We will communicate the outcome of your refund request by email. Once approved, a refund will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear on your account or card statement. The time of posting may depend on your bank or payment provider. If the approved refund has not appeared after 10 business days, contact support@mervald.com.
The billing descriptor shown on your card statement is Mervald.
Contact and Business Information
Brand: Mervald
Website: mervald.com
Legal business name: NORFELD COMPANY LLC
Registered business address: 1439 TAMARIND AVE APT 202, LOS ANGELES, CA 90028, United States
Support email: support@mervald.com
Card statement descriptor: Mervald
Governing Law
This policy is governed by the laws of the State of Florida, United States, to the extent permitted by applicable law. Any disputes will be subject to the courts of competent jurisdiction in Florida, except where applicable law requires otherwise. This provision does not waive any mandatory consumer protection rights.